What our Customers are Saying
Welcome to The Continental Roofing Experience, where we're dedicated to delivering roofing excellence with integrity and precision. At Continental Roofing, our commitment is crystal clear. We promise:
- to provide you with an honest and thorough assessment of your roof's condition.
- to offer a competitive and accurate estimate encompassing top-rated materials and the expertise of our installation team.
- to communicate clearly about scheduling leading up to the project and transparency of any issues that arise during the project.
- to protect your home to the best of our ability during the roofing project.
- to perform a post-project quality assurance inspection to confirm all work has been completed to Continental's high standards.
- to promptly address any issues that do arise from time to time.
- Step 1: Roof Assessment
- Determine if your roof has been impacted by storm damage
We understand the importance of accuracy and transparency in our inspections. Rather than simply telling every homeowner that damage exists, we take the time to conduct a thorough analysis and provide you with an honest opinion. Our goal is to ensure that you receive accurate information about the condition of your roof, enabling you to make well-informed decisions regarding any necessary repairs or maintenance. Learn more about storm damage.
- Assess the unique requirements of your roof system
Our experienced inspectors will evaluate the unique requirements for your roof system. We understand that every roof is different, with its own set up characteristics, materials, and potential issues. The inspector will provide you with tailored recommendations that are suited for your roof’s requirements. Whether it’s identifying the need for repairs, replacement, maintenance, or enhancements, we take into account the unique aspects of your roof system to ensure the best possible outcome. Visit our Roofing University to learn more.
- At Continental, we look beyond the roof
We go beyond just addressing roofing concerns. If we spot potential issues around your home that could lead to leaks, such as problems with chimney caps, siding, or windows, rest assured that we'll provide upfront communication and recommendations.
- Step 2: Insurance Assistance
- Documentation Assistance
If storm damage is present, we will provide you with all the necessary documentation to file your insurance claim. Our inspectors will take the time to explain the process and answer any questions you may have regarding the claim process. Learn more about storm damage.
- Meet on site with Adjuster
It's vitally important to have an advocate on site during your insurance adjuster's inspection. Our experienced team will be present during the adjuster's inspection to ensure your claim is processed correctly. In the rare event the adjuster disagrees with our assessment, we will help guide you through the reinspection process.
- Insurance Scope & Summary Review
Once your claim is approved, we will meticulously review the insurance loss summary to ensure it covers code requirements and guarantees a high-quality job. Insurance companies use a pricing software called Xactimate which regulates repair costs throughout the industry. If items are missing from the summary, then our trained team can submit the necessary paperwork to make sure your claim is paid out properly.
- Expedited Payments
In most cases, insurance companies will hold back a percentage of your claim proceeds. This is referred to as depreciation and the amount is based on your roof's age. Based on your policy, this depreciation can be either non-recoverable or recoverable and it's important to know the difference. If your insurance policy does not include replacement cost, then your depreciation will be considered non-recoverable and you will not receive this payment. If you do have replacement cost insurance (most policies), then you will receive these funds once the work has been completed and invoices have been supplied to the insurance company.
- Step 3: Finalizing the Contract
- Material Selections
We offer a wide range of high-quality materials, and our experts will guide you through the selection process, ensuring your choice aligns with your preferences and budget. All selections will be added to the contract for signature to avoid any miscommunication or mistakes.
- Review Project Cost
We believe in transparency when it comes to your roofing project's cost. During this stage, we'll provide you with a detailed cost, so you have a clear understanding of the investment required for your roof replacement.
- Document the Home's Current Condition
Before we commence work on your new roof, we conduct a thorough assessment of your home's current condition and document any pre-existing issues with photos. We want to take care of anything we damage during the roof project, but we also want to safeguard against fraudulent claims.
- What to Expect
We understand that having your roof replaced is a disruptive undertaking. We want you to be fully prepared for this significant home improvement project. Over the past 17 years, we have encountered numerous unexpected events while roofing a home. By providing you with our What to Expect document, we hope to avoid any circumstances that may diminish your satisfaction with Continental Roofing.
- Step 4: Project Management
Once the contract is finalized, your project will be turned over to the Project Manager for scheduling. You will receive email notifications when 1) the paperwork is submitted to the project manager, 2) the project manager approves your project for production, 3) your installation is 7 days away, 4) your installation 3 days away, and 5) your installation is 1 day away. We realize communication is key and we want to keep you in the loop every step of the way.
- Protecting Your Home
Our dedicated team takes every precaution to protect your property during the roofing process. From securing the work area to ensuring a thorough clean-up afterward, we prioritize the safety and preservation of your home.
- Our Roofing Crews
Our experienced roofing crews are the heart of our operations. Comprising skilled professionals, they bring years of expertise to each project. You can trust in their dedication to delivering a quality roof in a timely manner.
- Your Project Manager
Our project managers are your partners throughout the roofing process. They serve as a direct point of contact, ensuring clear communication and addressing any questions or concerns you may have. With their guidance and oversight, your roofing project is in capable hands, and you can expect a seamless experience from start to finish.
- Step 5: Completion
- Quality Assurance Inspection
Before we consider the job done, our team conducts a thorough quality assurance inspection. This final inspection is our commitment to delivering a roof that not only looks great but also performs flawlessly.
- Complete Punch List
If any issues are found during the quality assurance inspection or if you are not satisfied with any aspect of the project, we will create a punch list. This will be used to address any outstanding issues quickly and accurately.
We will promptly provide you with an invoice for the completed work. If we ran into unforeseen items, these charges will be detailed and photographs will be provided. If applicable, we will submit all invoices to your insurance company so you will recover any depreciation quickly.
- Warranty Registration
Once the invoice has been paid, we handle all warranty registration on your behalf. This means that your roof is not only built to last but is also backed by comprehensive warranty coverage for your peace of mind.
When storm damage affects your roof, count on Continental Roofing to simplify the insurance claim process to get your home back to normal quickly. Our experienced technicians are trained to maximize your claim while minimizing your out-of-pocket expense.
Ready to experience the Continental Roofing difference? We are here to transform your roof into a beautiful and durable asset that stands the test of time. Contact our friendly team today to schedule a consultation, request a quote, or learn more about our wide range of roofing services. Discover why countless homeowners in Alabama trust Continental Roofing for their roofing needs. For quality, value, and superior customer service, we’re on Top of It!